Zenda Consulting
Overview of my experiences partnering with Fortune 100 businesses to digitally transform their enterprise operations
role type.
Design Consultant
timeline.
April 2021 - Aug. 2022
role context.
Zenda Consulting was a Digital Product and Service Design agency based in New York City. As a team, we specialized in understanding the event of work and how people, policy, tools, and data integrate with each other to effectively achieve business goals. Our goal was to foster transformative change within organizations through digitally driven, human centered product solutions.
My role as a Design Consultant was to operate as a strategic partner with business SMEs to connect with their internal teams, understand work operations, and identify deficiencies that could be addressed and improved with Human-Centered Design thinking
applied skills.
UI Design • Design Research • Workshop Planning and Execution • Persona Development • Journey Mapping
key contributions.
- Operational Modeling: Documented complex business processes, visualizing the employee journey managing various tools and data points to execute work events
- Full Service Product Design: Conducted design activities from discovery research through design implementation support for digital enterprise tools aiming to transform business operations
- Business Partnership: Collaboration with business leaders to understand operational landscapes such as team structures, tool landscape, Data structures, and policies
- Multi-Vendor Collaboration: Seamless integration with strategy consultants to provide human centered perspectives in proposals to inform business strategy
- Staff Augmentation: Seamless integration with internal design teams to provide research an design services to inform product strategy and expedite delivery and release
noteworthy engagements.
master data management.
Digitizing enterprise communication and organizational connectivity for a 72% increase in master data request completion within a designated SLA period
Enterprise Experience
eCommerce asset distributution.
Researching and visualizing a digitally transformed future of data collection and asset distribution operations for digital shelves
Operational Model
private banking client onboarding.
Integrate with the design team of a Private Banking Leader to deliver the end-to-end experience for their in-house client onboarding tool
Enterprise Experience
Confidentiality Notice:
As these are active enterprise projects, I cannot display any detailed visuals disclosing company strategy or operations on my portfolio. I am happy to discuss my contributions, design process, and decision making in a 1:1 setting.
takeaways and learnings.
My work in complex organizations taught me how to bring people together and get them excited about a design vision.
I learned and adapted to speak the language of everyone, from engineers to business SME’s, developing my skills as a critical thinker and growing my business acumen. These skills directly informed how I demonstrate the value of design, and how it can be leveraged as a tool to bring real change to business operations.
My work wasn’t about only delivery high quality designs, but also about building trust and consensus to bring great ideas to life
2025 PAVAN RADHAKRISHNAN
Zenda Consulting
Overview of my experiences partnering with Fortune 100 businesses to digitally transform their enterprise operations
role type.
Design Consultant
timeline.
April 2021 - Aug. 2022
role context.
Zenda Consulting was a Digital Product and Service Design agency based in New York City. As a team, we specialized in understanding the event of work and how people, policy, tools, and data integrate with each other to effectively achieve business goals. Our goal was to foster transformative change within organizations through digitally driven, human centered product solutions.
My role as a Design Consultant was to operate as a strategic partner with business SMEs to connect with their internal teams, understand work operations, and identify deficiencies that could be addressed and improved with Human-Centered Design thinking
applied skills.
UI Design • Design Research • Workshop Planning and Execution • Persona Development • Journey Mapping
key contributions.
- Operational Modeling: Documented complex business processes, visualizing the employee journey managing various tools and data points to execute work events
- Full Service Product Design: Conducted design activities from discovery research through design implementation support for digital enterprise tools aiming to transform business operations
- Business Partnership: Collaboration with business leaders to understand operational landscapes such as team structures, tool landscape, Data structures, and policies
- Multi-Vendor Collaboration: Seamless integration with strategy consultants to provide human centered perspectives in proposals to inform business strategy
- Staff Augmentation: Seamless integration with internal design teams to provide research an design services to inform product strategy and expedite delivery and release
noteworthy engagements.
master data management.
Digitizing enterprise communication and organizational connectivity for a 72% increase in master data request completion within a designated SLA period
Enterprise Experience
eCommerce asset distributution.
Researching and visualizing a digitally transformed future of data collection and asset distribution operations for digital shelves
Operational Model
private banking client onboarding.
Integrate with the design team of a Private Banking Leader to deliver the end-to-end experience for their in-house client onboarding tool
Enterprise Experience
Confidentiality Notice:
As these are active enterprise projects, I cannot display any detailed visuals disclosing company strategy or operations on my portfolio. I am happy to discuss my contributions, design process, and decision making in a 1:1 setting.
takeaways and learnings.
My work in complex organizations taught me how to bring people together and get them excited about a design vision.
I learned and adapted to speak the language of everyone, from engineers to business SME’s, developing my skills as a critical thinker and growing my business acumen. These skills directly informed how I demonstrate the value of design, and how it can be leveraged as a tool to bring real change to business operations.
My work wasn’t about only delivery high quality designs, but also about building trust and consensus to bring great ideas to life
2025 PAVAN RADHAKRISHNAN
Zenda Consulting
Overview of my experiences partnering with Fortune 100 businesses to digitally transform their enterprise operations
role type.
Design Consultant
timeline.
April 2021 - Aug. 2022
role context.
Zenda Consulting was a Digital Product and Service Design agency based in New York City. As a team, we specialized in understanding the event of work and how people, policy, tools, and data integrate with each other to effectively achieve business goals. Our goal was to foster transformative change within organizations through digitally driven, human centered product solutions.
My role as a Design Consultant was to operate as a strategic partner with business SMEs to connect with their internal teams, understand work operations, and identify deficiencies that could be addressed and improved with Human-Centered Design thinking
applied skills.
UI Design • Design Research • Workshop Planning and Execution • Persona Development • Journey Mapping
key contributions.
- Operational Modeling: Documented complex business processes, visualizing the employee journey managing various tools and data points to execute work events
- Full Service Product Design: Conducted design activities from discovery research through design implementation support for digital enterprise tools aiming to transform business operations
- Business Partnership: Collaboration with business leaders to understand operational landscapes such as team structures, tool landscape, Data structures, and policies
- Multi-Vendor Collaboration: Seamless integration with strategy consultants to provide human centered perspectives in proposals to inform business strategy
- Staff Augmentation: Seamless integration with internal design teams to provide research an design services to inform product strategy and expedite delivery and release
noteworthy engagements.
master data management.
Digitizing enterprise communication and organizational connectivity for a 72% increase in master data request completion within a designated SLA period
Enterprise Experience
eCommerce asset distributution.
Researching and visualizing a digitally transformed future of data collection and asset distribution operations for digital shelves
Operational Model
private banking client onboarding.
Integrate with the design team of a Private Banking Leader to deliver the end-to-end experience for their in-house client onboarding tool
Enterprise Experience
Confidentiality Notice:
As these are active enterprise projects, I cannot display any detailed visuals disclosing company strategy or operations on my portfolio. I am happy to discuss my contributions, design process, and decision making in a 1:1 setting.
takeaways and learnings.
My work in complex organizations taught me how to bring people together and get them excited about a design vision.
I learned and adapted to speak the language of everyone, from engineers to business SME’s, developing my skills as a critical thinker and growing my business acumen. These skills directly informed how I demonstrate the value of design, and how it can be leveraged as a tool to bring real change to business operations.
My work wasn’t about only delivery high quality designs, but also about building trust and consensus to bring great ideas to life