Capital One • Risk+Audit.XD
Overview of my experience as a Product Design Lead improving the usability of Risk and Audit Enterprise tools and platforms
role type.
Product Design Lead
timeline.
Aug. 2022 - Present
role context.
Since August 2022, I have operated as a Product Design lead and Design Strategist on the ‘Risk and Audit Experience Design’ team at Capital One supporting internal facing Risk Servicing and Management platforms and applications, as well as External Affairs tools and experiences.
In my role, I work closely with teams of Product Managers, Developers, and Compliance Methodology partners on various strategic and product initiatives. Together, we deliver comprehensive design solutions that standardize processes, practices, and capabilities across the suite of enterprise tools and platforms at Capital One.
applied skills.
UI Design • Design Research • Workshop Planning and Execution • Persona Development • Journey Mapping
key contributions.
Foundational Discovery: Engage with internal facing associates to understand key pain points and areas of opportunity to improve risk management processes, operations, and experiences
Process Mapping: Visualize processes and operations for Risk Management leadership to call out areas of opportunity and gaps in efficiency with the goal of seeking investment to improve
Product Visioning: Collaboration with business leaders and Compliance partners to strategize digitally driven and intelligent future states of internal Risk Management processes and operations
End-to-end Product Design: Lead design activities to define scope and constraints, and collaborate w/ engineers to ensure feasibility of features being proposed
noteworthy engagements.
risk + audit customer personas & archetypes.
Partner with designers across the Audit and Risk teams to understand customer types and jobs to be done for holistic problem solving across products
Internal Research Initiative
issue management blueprinting.
Visualize and deliver top-down view of operational processes to share with product leaders and inform roadmap to address identified areas of opportunity
Operational Model
future of risk assessments vision.
Lead visual design of the strategic vision for the ‘Future of Risk Assessments at Capital One’
2024 CAPITAL ONE XD SUMMIT AWARD WINNER
Strategic Vision
Confidentiality Notice:
As these are active enterprise projects, I cannot display any detailed visuals disclosing company strategy or operations on my portfolio. I am happy to discuss my contributions, design process, and decision making in a 1:1 setting.
© 2026 PAVAN RADHAKRISHNAN
Capital One • Risk+Audit.XD
Overview of my experience as a Product Design Lead improving the usability of Risk and Audit Enterprise tools and platforms
role type.
Product Design Lead
timeline.
Aug. 2022 - Present
role context.
Since August 2022, I have operated as a Product Design lead and Design Strategist on the ‘Risk and Audit Experience Design’ team at Capital One supporting internal facing Risk Servicing and Management platforms and applications, as well as External Affairs tools and experiences.
In my role, I work closely with teams of Product Managers, Developers, and Compliance Methodology partners on various strategic and product initiatives. Together, we deliver comprehensive design solutions that standardize processes, practices, and capabilities across the suite of enterprise tools and platforms at Capital One.
applied skills.
UI Design • Design Research • Workshop Planning and Execution • Persona Development • Journey Mapping
key contributions.
- Foundational Discovery: Engage with internal facing associates to understand key pain points and areas of opportunity to improve risk management processes, operations, and experiences
- Process Mapping: Visualize processes and operations for Risk Management leadership to call out areas of opportunity and gaps in efficiency with the goal of seeking investment to improve
- Product Visioning: Collaboration with business leaders and Compliance partners to strategize digitally driven and intelligent future states of internal Risk Management processes and operations
- End-to-end Product Design: Lead design activities to define scope and constraints, and collaborate w/ engineers to ensure feasibility of features being proposed
noteworthy engagements.
risk + audit customer personas & archetypes.
Partner with designers across the Audit and Risk teams to understand customer types and jobs to be done for holistic problem solving across products
Internal Research Initiative
issue management blueprinting.
Visualize and deliver top-down view of operational processes to share with product leaders and inform roadmap to address identified areas of opportunity
Operational Model
future of risk assessments vision.
Lead visual design of the strategic vision for the ‘Future of Risk Assessments at Capital One’
2024 CAPITAL ONE XD SUMMIT AWARD WINNER
Strategic Vision
Confidentiality Notice:
As these are active enterprise projects, I cannot display any detailed visuals disclosing company strategy or operations on my portfolio. I am happy to discuss my contributions, design process, and decision making in a 1:1 setting.
Capital One • Risk+Audit.XD
Overview of my experience as a Product Design Lead improving the usability of Risk and Audit Enterprise tools and platforms
role type.
Product Design Lead
timeline.
Aug. 2022 - Present
role context.
Since August 2022, I have operated as a Product Design lead and Design Strategist on the ‘Risk and Audit Experience Design’ team at Capital One supporting internal facing Risk Servicing and Management platforms and applications, as well as External Affairs tools and experiences.
In my role, I work closely with teams of Product Managers, Developers, and Compliance Methodology partners on various strategic and product initiatives. Together, we deliver comprehensive design solutions that standardize processes, practices, and capabilities across the suite of enterprise tools and platforms at Capital One.
applied skills.
UI Design • Design Research • Workshop Planning and Execution • Persona Development • Journey Mapping
key contributions.
- Foundational Discovery: Engage with internal facing associates to understand key pain points and areas of opportunity to improve risk management processes, operations, and experiences
- Process Mapping: Visualize processes and operations for Risk Management leadership to call out areas of opportunity and gaps in efficiency with the goal of seeking investment to improve
- Product Visioning: Collaboration with business leaders and Compliance partners to strategize digitally driven and intelligent future states of internal Risk Management processes and operations
- End-to-end Product Design: Lead design activities to define scope and constraints, and collaborate w/ engineers to ensure feasibility of features being proposed
noteworthy engagements.
risk + audit customer personas & archetypes.
Partner with designers across the Audit and Risk teams to understand customer types and jobs to be done for holistic problem solving across products
Internal Research Initiative
issue management blueprinting.
Visualize and deliver top-down view of operational processes to share with product leaders and inform roadmap to address identified areas of opportunity
Operational Model
future of risk assessments vision.
Lead visual design of the strategic vision for the ‘Future of Risk Assessments at Capital One’
2024 CAPITAL ONE XD SUMMIT AWARD WINNER
Strategic Vision
Confidentiality Notice:
As these are active enterprise projects, I cannot display any detailed visuals disclosing company strategy or operations on my portfolio. I am happy to discuss my contributions, design process, and decision making in a 1:1 setting.