Capital One
Overview of my experience as a Lead Product Designer improving the usability of Risk Management Operations
role type.
Lead Designer
timeline.
Aug. 2022 - Present
role context.
I joined Capital One in August 2022 as a Design Strategist on their Risk Experience Design team supporting internal facing Risk Servicing and Risk Management platforms and applications.
Since joining, I have transitioned from Design strategy into a more full-service product design role covering capabilities from foundational discovery research to end-to-end design services and implementation support.
In my role, I support various strategic and product initiatives to help standardize processes, practices, and capabilities across the risk management suite of tools at Capital One.
applied skills.
UI Design • Design Research • Workshop Planning and Execution • Persona Development • Journey Mapping
key contributions.
Foundational Discovery: Engage with internal facing associates to understand key pain points and areas of opportunity to improve risk management processes, operations, and experiences
Process Modeling: Visualize processes and operations for Risk Management leadership to call out areas of opportunity and gaps in efficiency with the goal of seeking investment to improve
Product Visioning: Collaboration with business leaders and Compliance partners to strategize digitally driven and intelligent future states of internal Risk Management processes and operations
End-to-end Product Design: Lead design activities to define scope and constraints, and collaborate w/ engineers to ensure feasibility of features being proposed
noteworthy engagements.
risk + audit customer personas
Partner with designers across the Audit and Risk teams to understand customer types and jobs to be done for holistic problem solving across products
Internal Research Initiative
issue management blueprinting.
Visualize and deliver top-down view of operational processes to share with product leaders and inform roadmap to address identified areas of opportunity
Operational Model
future of risk assessments vision.
Lead visual design of the strategic vision for the ‘Future of Risk Assessments at Capital One’
2024 Capital One Summit Award Winner
Strategic Vision
Confidentiality Notice:
As these are active enterprise projects, I cannot display any detailed visuals disclosing company strategy or operations on my portfolio. I am happy to discuss my contributions, design process, and decision making in a 1:1 setting.
2025 PAVAN RADHAKRISHNAN
Capital One
Overview of my experience as a Lead Product Designer improving the usability of Risk Management Operations
role type.
Lead Designer
timeline.
Aug. 2022 - Present
role context.
I joined Capital One in August 2022 as a Design Strategist on their Risk Experience Design team supporting internal facing Risk Servicing and Risk Management platforms and applications.
Since joining, I have transitioned from Design strategy into a more full-service product design role covering capabilities from foundational discovery research to end-to-end design services and implementation support.
In my role, I support various strategic and product initiatives to help standardize processes, practices, and capabilities across the risk management suite of tools at Capital One.
applied skills.
UI Design • Design Research • Workshop Planning and Execution • Persona Development • Journey Mapping
key contributions.
- Foundational Discovery: Engage with internal facing associates to understand key pain points and areas of opportunity to improve risk management processes, operations, and experiences
- Process Modeling: Visualize processes and operations for Risk Management leadership to call out areas of opportunity and gaps in efficiency with the goal of seeking investment to improve
- Product Visioning: Collaboration with business leaders and Compliance partners to strategize digitally driven and intelligent future states of internal Risk Management processes and operations
- End-to-end Product Design: Lead design activities to define scope and constraints, and collaborate w/ engineers to ensure feasibility of features being proposed
noteworthy engagements.
risk + audit customer personas
Partner with designers across the Audit and Risk teams to understand customer types and jobs to be done for holistic problem solving across products
Internal Research Initiative
issue management blueprinting.
Visualize and deliver top-down view of operational processes to share with product leaders and inform roadmap to address identified areas of opportunity
Operational Model
future of risk assessments vision.
Lead visual design of the strategic vision for the ‘Future of Risk Assessments at Capital One’
2024 Capital One Summit Award Winner
Strategic Vision
Confidentiality Notice:
As these are active enterprise projects, I cannot display any detailed visuals disclosing company strategy or operations on my portfolio. I am happy to discuss my contributions, design process, and decision making in a 1:1 setting.
Capital One
Overview of my experience as a Lead Product Designer improving the usability of Risk Management Operations
role type.
Lead Designer
timeline.
Aug. 2022 - Present
role context.
I joined Capital One in August 2022 as a Design Strategist on their Risk Experience Design team supporting internal facing Risk Servicing and Risk Management platforms and applications.
Since joining, I have transitioned from Design strategy into a more full-service product design role covering capabilities from foundational discovery research to end-to-end design services and implementation support.
In my role, I support various strategic and product initiatives to help standardize processes, practices, and capabilities across the risk management suite of tools at Capital One.
applied skills.
UI Design • Design Research • Workshop Planning and Execution • Persona Development • Journey Mapping
key contributions.
- Foundational Discovery: Engage with internal facing associates to understand key pain points and areas of opportunity to improve risk management processes, operations, and experiences
- Process Modeling: Visualize processes and operations for Risk Management leadership to call out areas of opportunity and gaps in efficiency with the goal of seeking investment to improve
- Product Visioning: Collaboration with business leaders and Compliance partners to strategize digitally driven and intelligent future states of internal Risk Management processes and operations
- End-to-end Product Design: Lead design activities to define scope and constraints, and collaborate w/ engineers to ensure feasibility of features being proposed
noteworthy engagements.
risk + audit customer personas
Partner with designers across the Audit and Risk teams to understand customer types and jobs to be done for holistic problem solving across products
Internal Research Initiative
issue management blueprinting.
Visualize and deliver top-down view of operational processes to share with product leaders and inform roadmap to address identified areas of opportunity
Operational Model
future of risk assessments vision.
Lead visual design of the strategic vision for the ‘Future of Risk Assessments at Capital One’
2024 Capital One Summit Award Winner
Strategic Vision
Confidentiality Notice:
As these are active enterprise projects, I cannot display any detailed visuals disclosing company strategy or operations on my portfolio. I am happy to discuss my contributions, design process, and decision making in a 1:1 setting.